Terms and Conditions for the villa at Naiko at the Bluff
WHO CAN STAY HERE
Maximum Occupancy: A maximum of 10 guests are permitted to stay at The Villa. Guests attempting to accommodate more than 10 people will be requested to leave the property and forfeit the full value of their booking.
Children: We welcome children at The Villa. Please note that there is a swimming pool and it is the responsibility of parents/guardians to keep children safe. Please see our “Additional Charges” for extra cleaning and/or damages.
Events and parties: Guests may not hold any functions, events, parties or wedding related activities on the property or in the HOUSE without the prior approval of management. Charges or penalties will apply.
Camping on the property is prohibited. Motorhomes and caravans are also prohibited. If you are travelling in a motorhome or with a caravan, please contact management prior to making a booking.
Pets: The Villa is part of a working sheep farm. Pets are strictly prohibited for their own safety and that of sheep and wildlife.
CHECK-IN AND CHECK-OUT PROCEDURE
The Villa is a private, keyless access accommodation
Check-in is from 3pm onwards.
Check-out is strictly before 10am. Guests departing after 10am will, at the discretion of The Villa Management, be charged for an extra night.
Early check-in or late check-out is often not possible. Requests can be made when completing your online booking but, in some circumstances, may only be confirmed 48 hours prior to arrival.
A two-night minimum stay applies to all bookings, except long weekends and peak periods where longer minimum stays may apply.
Certain holiday periods and days that fall between Monday – Thursday will attract the higher per night rate and will be highlighted in the booking calendar.
ALLERGIES
We supply basic pantry staples and guests often leave pantry items. Any of the pantry items may contain items such as nuts, sesame seeds or extracts thereof etc. IT IS YOUR RESPONSIBILITY to check products prior to consumption/use.
We supply evo bathroom products BUT we respectfully suggest that if you have any special requirements for bathroom products that for your own safety and peace of mind that you bring your own products.
BEDROOMS
The Villa accommodates a maximum of 10 guests. There are three King-sized beds, two of which can split into two king singles. There is also bunk room with two double bunks which accommodates 4 guests. If you have chosen a discounted rate based on less than four bedrooms, the other bedrooms will NOT be accessible. A maximum of two people are allowed per king bedroom and four people in the bunk room.
GUIDELINES
The Villa is located on a working sheep farm and there is wildlife on the property. We ask that you abide by the following rules:
- Please observe SA bushfire regulations and fire bans at all times. No campfires anywhere on the property or naked flames permitted.
- Please do not throw food scraps to animals.
- The Villa is fenced from the farm. Please do not enter the farm for your own safety and the safety of our stock.
LIABILITY
The owners and staff accept no responsibility for loss or damage to guest property during the rental period.
You acknowledge that The Villa property is unsupervised and that there are inherent risks in using the swimming pool, and possibly being in close proximity to native animals.
You agree to take due care at all times for your own safety while using the facilities of The Villa and at all times while on the property, and to properly supervise other guests requiring supervision or assistance.
You acknowledge that you and your guests will be staying at The Villa property at your own risk. To the extent permitted by law, The Villa disclaims all liability for any loss or damage suffered (including physical injury and liability for negligence) while staying at The Villa property.
To the extent permitted by law, you will indemnify The Villa for any loss or damage suffered by The Villa in relation to your stay and those of your guests at The Villa property, except to the extent caused by the wilful default of The Villa.
ADDITIONAL CHARGES
Additional charges will be applied if there is damage to the house or any equipment, contents, fixtures or fittings etc.
Obvious indiscriminate mess left in the Retreat will attract an excess cleaning charge for any extra cleaning required over and above the ordinary course of cleaning the property.
Extra cleaning deemed necessary includes, but is not limited, to cleaning dirty BBQ and kitchen appliances, dirty dishes, pans, excessive spills and stains on furniture and linens and any damages and extra cleaning occasioned by children.
These will be charged to your credit card within 30 days of your stay, and you will be made aware of these charges via email.
Your credit card will only be debited in the event of not adhering to the terms and conditions, damage to the property, furniture and equipment breakages, missing items or if extra cleaning is required at the discretion of management.
PAYMENT POLICY
A 50% deposit and 2% booking fee for accommodation is required before the booking can be confirmed. The remaining 50% will be charged one month prior to your stay. In the instance where the booking is made less than thirty (30) days before the stay the full amount will be charged at the time of booking.
Current and valid credit card details are required when booking. We do not charge a bond and as per the “Additional Charges” clause above, we will charge your credit card for any damage or extra house cleaning.
Please ensure your credit card has sufficient funds at the time of booking and again approximately one month prior to check in when the balance owing will be deducted. Please also ensure your credit card is current and valid on each occasion.
CREDIT CARDS – We accept online payments by Visa, Amex and MasterCard.
SMOKING
The Villa and the grounds are strictly no smoking including the use of e-cigarettes. Smoking and e-cigarettes are strictly prohibited on site and inside any rooms, decks, or anywhere on the property.
CANCELLATION POLICY
A 50% deposit and 2% booking fee for accommodation is required. Any cancellations prior to 30 days of arrival date attract a $100 administrative fee.
Any cancellations within 29-15 days will attract a fee of 50% of your total booking. Any cancellations within 14 days and non-arrivals attract the full tariff being charged.
As many bookings are made well in advance, we recommend guests purchase travel insurance so that you can cover any unforeseen circumstances such as illness or family emergencies preventing travel etc.
CANCELLATION BY NAIKO: We may need to cancel bookings from time to time due to events or circumstances outside of our control, including (but not limited to) the occurrence of any damage to the property, fire or other weather conditions which create a risk to the safety of guests, government laws, regulations or directions which prevent or materially limit access to or the occupation of the property or the inaccessibility of any access tracks to the property.
If we need to cancel your booking, we will notify you as soon as possible and you will be entitled to a full refund of all amounts paid by you to us on account of your booking OR you may defer your stay to another date when the property is available.
To the extent permitted by law, this refund will be your sole remedy against The Villa, and The Villa’s sole liability to you, for or in connection with the cancellation of your booking and you unconditionally and irrevocably release and indemnify us from any other claim you or your guests may have against us arising out of or in connection the cancellation of your booking.
AGREEMENT
Agreement to these terms and conditions is a condition of staying at The Villa property.
By making a booking at The Villa you are deemed to agree these terms and conditions.
You acknowledge that certain products and services at The Villa property (including food services and massage services) are provided by independent contractors and that The Villa will have no liability to you or your guests in relation to the provision of those products and services by independent contractors.
From time-to-time Naiko staff, maintenance tradespeople and delivery services may attend at the Retreat to carry out essential services.
To the extent permitted by law, these terms and conditions apply to the exclusion of any implied terms including terms implied by law. However, these terms are to be read subject to any laws of mandatory application or terms implied by law that cannot be excluded, including any rights under the Australian Consumer Law.
You agree to these terms and conditions on your own behalf and on behalf of your guests.
For the purpose of these terms, “The Villa” includes Ralgnal Pty Ltd and its directors, employees and agents, and Ralgnal Pty Ltd holds the benefit of these terms and conditions on trust for its directors, employees and agents.
The Management of The Villa reserves the right to request guests to leave the retreat should they breach any of the above Terms and Conditions.